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Quality approach

Listening

Commitment

Results

Our policy is defined by listening to the needs of our customers and partners in order to offer quality services that meet their specific and general expectations. It reflects our continuous improvement approach to ensure the optimal satisfaction of the requirements of our customers and partners.

We aim at the total satisfaction of our customers and partners through the guarantee of a "quality-service". We are engaged in a process of continuous improvement in order to always better satisfy our stakeholders by anticipating and understanding their needs and requirements.

In a results-driven culture, we have defined and communicated key objectives to ensure the control and efficiency of our processes. Our leadership is committed to implementing all necessary resources to ensure that these objectives are achieved. These are analyzed, defined, put in place and if need be, corrected.

Our quality policyView

PROFESSIONAL AND SOCIAL COMMITMENT

Understand the needs, expectations and perceptions of our customers and partners. Increase their product-service satisfaction.

Mobilize your skills and talents. Develop team spirit.

Develop the individual skills of all staff.

Our employees contribute decisively to the implementation of our quality policy. We support them and believe in their growth potential and strongly encourage them to always incorporate quality into their actions through credible leadership, good internal communication while providing professional development and continuing education.

CERTIFICATION

Certified since 2007, FTHM Consulting is now certified ISO 9001:2015, the guarantee of a quality service for our customers and partners.